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The Online Conference Service (OCS) is a personalized web-based decision support system. It proactively helps authors, Program Committee chairs, Program Committee members and reviewers to cooperate efficiently during their collaborative handling of the composition of a conference program. OCS is customizable and flexibly reconfigurable online at any time for each role, for each conference, and for each user. The OCS has been successfully used for over 120 computer science conferences, and most of the ETAPS Conferences since 2000.